Bernalillo County Resource Guide
Developed by the Bernalillo County Early Childhood Coalition
Table Of Contents
Special Circumstances
- Support Groups
- Job/Skill Development
- Utility Help
Trafficking and Legal Aid
- Immigration
- Representation for Children
- General Legal Aid
- VISA Info
- Needle Exchange, Narcan
- Detox
- Rehabilitation
- Crisis
- Outpatient
- Adult and Child
- LGBTQ+
- Urgent Care
- Walk-in Clinics
- Reproductive Health
Housing
- Shelters (Youth and Adult)
- FIT
Senior Care
- Meals
- Legal Aid
- Transportation
- Employment
- Medical
- Food Banks
- Pet Food Banks
*Terms Explained*
If you see a word marked with * you will find the definition here –
*Co-Occurring – happening at the same time.
*Inpatient – services are at a facility where you stay for a period of time.
*In-Network – the agency or facility takes your
insurance.
*Benefits Enrollment – a case manager will help you apply for SNAP, TANF, Medicaid, etc.
*Harm Reduction – provides services such as syringe exchange, Narcan training and dispersal, syringe drop box, STD testing, etc.
*Acute – severe and needs urgent treatment.
*Vocational- relating to occupation or employment. Job Skills.
*ESL – English as a Second Language.
Resource Guide at a Glance
This resource guide was developed to meet basic needs of people living or staying in Bernalillo County. Information for human trafficking survivors, undocumented persons, those seeking help for substance abuse, and harm reduction for those using substances. You will also find mental and physical health providers, and information on shelters for youth and for adults and families. Included as well are prenatal and early childhood resources, information for seniors including meals and meal delivery, and transportation for homebound seniors. Information on job and skill training, tuition free college, and resources to find food – hot meals and food boxes. Near the end you will find several hotlines for specific issues. The last section includes links to online resources and applications.
Because this guide is for our community, we invite you to send in any additional resources that would enrich this list. If you have additions or updated information for any listed resources, please send them to BernCoECC@clnabq.org
Special Circumstance Resources:
C.A.R.E. – Companion Animal Rescue Effort<?a>
- – For those leaving violent home situations with pets. Will find a qualified foster partner to care for your pet, livestock, or exotic animal while you find a safe living situation. Call 1-844-323-2273
Casa Esperanza
- Temporary housing (long and short-term) for individuals and families traveling to ABQ for cancer treatment.
Call 505-246-2700 or email info@casanm.org
Tender Love Community Center
- Comprehensive support for homeless, nearly homeless, women with children. Provides job skills and training, housing support, parenting support, GED classes, computer literacy training, financial training, cooking and nutrition classes, health education, gardening, etc. By appointment ONLY. Call 505-349-1795
Al-anon and Alateen
- Support groups for family members, partners, friends, and children of addicts. Many locations around the city, state, and zoom available. Call (505) 262-2177 for more information.
Family Advocacy Center
- Provides services for adult and child victims and survivors of sexual violence, domestic violence, racial violence, and those having behavioral health crises. Located on Silver between 6th and 7th St, 2nd Call 505-243-2333 24/7.
PNM Good Neighbor Fund
- Will provide $170 per year towards utility bill for those who meet income requirements. Apply online at pnm.com/assistance
LIHEAP
- (Low-income Home Energy Assistance Program) – will provide a payment once per year for utility assistance for those who meet income requirements, separate from the PNM Good Neighbor Fund. Apply online at yes.state.nm.us
GoodSkills (Goodwill) –
- Provides free in person classes/trainings in the Albuquerque Area that are free and open to anyone to register for. Some of our classes include Basic Computer Skills and more intermediate/advanced computer trainings in things like Excel and PowerPoint, as well as employment-topics such as interviewing/resume building, and life-skills such as Money Management, Resiliency, and Stress-Management. We are constantly developing and offering new classes. We offer ~25-35 classes per month, and each class is stand-alone meaning anyone can register for any class any time.
- To get information about classes or to register, anyone can call (505) 314-1875.
- Class locations: 6001 Lomas Blvd. SE and 5000 San Mateo Blvd. NE
- Students are provided in-class and take-home training/study materials and pertinent resources, certificates of completion for classes upon request, and receive follow-up training support as needed.
- More information/registration can be done through: https://www.goodwillnm.org/events.html or https://www.goodwillnm.org/goodskills-classes.html
Trafficking Resources:
Street Safe
- Providing street outreach with necessities to women on the street. “Bad Guy List” published once per week with information on dangerous persons targeting women on the street. Questions to info.streetsafe@gmail.com
- (Santa Fe but will travel to pick up survivors) Agency providing housing, mental healthcare, substance abuse and trafficking aftercare. Long-term case management available. Call 505-438-0010
- Housing, mental healthcare, substance abuse, case management for teens and adult survivors of trafficking. Outreach and drop-in center are available to homeless teens.
Legal Resources:
NM Immigrant Center
- Services offered on a sliding scale, or free, for low-income individuals and families who are undocumented or documented immigrants in need of legal assistance. -Mondays: 1-5pm, Tuesday – Friday 9am-5pm Call 505-247-1023
- Servicios ofrecidos a costo bajo, o gratuitos, para personas y familias de bajos ingresos que son inmigrantes indocumentados o documentados que necesitan asistencia legal.
- Tenant rights, housing law, veterans’ law, Victims Service for domestic violence survivors, Family law, and Safe2bU (LGBTQ+ protections). Regardless of income or citizenship status all can access legal services. Call 505-243-7871
- Provides free civil legal services to children, youth, and their caregivers, including direct representation, kinship/guardianship, and more. Call (505) 244-1101
Substance Use and Abuse Resources:
New Mexico Harm Reduction Collaborative
- Provides free syringes, wound care kits, syringe pick up, sharps kits, Narcan, etc. free of charge. Will deliver to certain zip codes, you can also pick up. Call to make order and for more information 505-235-2847
- STD testing, PrEP for HIV, syringe exchange/drop box, overdose prevention (Narcan).
- Syringe exchange/drop box, overdose prevention (Narcan). Call 505- 873-7477.
- CARE provides a safe environment to individuals who require detox services, non-medical interventions and referrals. Capacity is 48 beds (32 male and 16 female) with minimum age of 18, free of cost. M-F 8am – 5pm call 505-468-1555, 5901 Zuni Rd SE, 87108
- Alcohol and Drug Treatment and *Co-Occurring Mental Health Disorders. No one is turned away due to lack of ability to pay. Walk-ins welcome, can call the Intake Coordinator at 505-702-8547. Located in Rio Rancho.
- Addiction recovery services include recovery medication (suboxone, methadone, etc.), on-site pharmacy, medical treatment, telemedicine, behavioral health services. Accepting Medicaid. Call 505-224-9777
Mental Health Resources:
- All ages, specialization in grief. Accepts Medicaid.
- Call for an appointment 505-323-0478
Outcomes Inc.
- All ages, all issues, group and individual sessions.
- Call for an appointment – 505-243-2551
Centro Savila
- Bilingual therapy, case management, recovery support, and *benefits enrollment. 3 locations throughout Albuquerque.
- Call 505-312-7296 for additional information and appointments.
NM Solutions
- Range of treatment programs, services for disabled adults. Offers sliding scale for uninsured clients.
- Call 505-268-0701 for an appointment.
Engender Inc.
- Individual and group appointments, LGBTQ+ friendly.
- Call 505-242-4400 for an appointment.
All Faiths Childrens Advocacy Center
- Specializes in childhood trauma, parenting skills, adoptions, case management, care coordination, and Wrap Around services. Waitlists are common.
- Call 505-271-0329 for an appointment.
Transgender Resource Center of New Mexico
- Support groups, help with ID documents. Drop-In Center includes hot meals and food pantry, on-site therapists and case managers, shower room, benefits application help, and limited medical services.
- Call 505-200-9086.
NAMI Albuquerque –
- (505) 256-0288 (not a crisis line) 800-950-NAMI (6264) (crisis line M-F, 10am-10pm)
- Free support groups and education to adults suffering from Mental Health Concerns, as well as the Family Members of people with Mental Health Concerns.
Physical Health Resources:
UNM Family Practice Clinic
- Free family health clinic, serving all ages and ranges of physical health issues. Call 505.272.9600
- Primary care, dental, psychiatric care, pharmacy, social services, *harm reduction. Walk-in okay, can also call for an appointment 505-242-4644
- Primary care, *acute care, midwife services, rehabilitation. Call 505-907-8311 for more information and appointments.
- Primary care, dental services, pharmacy, behavioral health, specialty care, women’s health, substance use treatment. Appointments required. Several locations throughout ABQ. Call 505-873-7400 for more information.
- Primary care, behavioral health, traditional healing, pharmacy, dental services.
- Prenatal, delivery, infant care and resources.
- Multiple locations throughout ABQ, offer health exams, pregnancy and STD testing and treatment, abortion care, contraception. Sliding scale offered for uninsured clients. Call (505) 265-9511 for more information and appointments.
- Services for children aged birth to 21 months with chronic illness that require treatment or surgical intervention. Call 1-877-890-4692 for more information and resources.
- Offers low-cost routine and emergency dental services for children and adults based on income. Proof of income and family size required. Walk-in and appointment based. Call 505-843-7493 for more information and requirements.
Housing & Shelter Resources:
Youth Shelters
Amistad
- Amistad Crisis Shelter is a short-term (14-30 days) program that provides residential services to youth, ages 12-17. 16 bed capacity. Call 505- 877-0371.
New Day
- Youth (11-17) shelter for young people that need a safe place to stay for a few weeks. Offers Transitional Living Program for ages 17-24 aging out of foster care, with additional services. Call 505- 260-9912. No walk-ins.
Casa Q
- Youth shelter accepting referrals for LGBTQ+ youth and allies ages 14-17 who are at risk of or experiencing homelessness. Provides case management and advocacy. Call 505- 872-2099
Adult Shelters
Heading Home
- Several Shelters around ABQ. AOC – emergency shelter and medical care for men experiencing homelessness, stays generally 30 days. Call 505-344-2323.
- Family Shelter – emergency shelter for families with minor children.
Call 505-554-0901
- Westside Emergency Shelter – for men and women experiencing homelessness. Pick-ups at several locations around ABQ. Call 505-839-9193 for information.
S.A.F.E. HOUSE
- For survivors of Domestic Violence, single and with children. Offers 90 day stay, case management, housing connection, and therapy. Call 505-247-4219 for intake.
Barrett Foundation
- For women and children experiencing homelessness. Offers case management, housing connection, therapy. Call 505-246-9244 for intake.
Joy Junction
- Faith-based shelter for men, women, and families experiencing homelessness. Call 505-877-6967
Housing
NM Supportive Housing Initiative
- NM Supportive Housing Initiative offers Special Needs Housing. The units are targeted to individuals/families who have extremely low income (30 percent of area median income) are homeless or precariously housed and have a long term mental or physical disability that requires long term Supportive Services. A required Verification of Disability will need to be completed by a licensed doctor or clinician. Must have case manager and be referred to the program.
- Contact Information; Bernalillo County office: 5101 Copper Ave NE, 505-445-4291
Prenatal Resources:
- For expecting mothers who are addicted to substances. G.R.A.C.E. will provide community support, case management, community referrals, NICU care, Medically Assisted Treatment (MAT) for opioid use. Call 505-727-5000 for more information.
UNM Maternity and Infant Care
- Prenatal, delivery, and infant care. Call 505-272-2156 for more information.
FIT (Families, Infants, Toddlers)
- You or anyone involved in your child’s care who is concerned that your child may be at risk of developmental delays, can make a referral to FIT and you will be assigned a FIT provider who will conduct a developmental evaluation. Early intervention services will be provided at no cost. A child from birth to 3 years old and their families are eligible for the program. Call (800) 832-1321 for more information on referral.
Families FIRST:
- We know how important you and your child(ren) are. That is why we put Families FIRST!
- Families FIRST offers a go-to support system during pregnancy, infancy, and throughout the first three years of a child’s life. Your Care Coordinator will be your own personal registered nurse who will connect you with programs, services, and learning opportunities right in your community.
- Families FIRST, a program designed to empower and support families through every step of their pregnancy and parenting journey. Our team is here to provide support and guidance, tailored to your family’s specific needs. We provide care where you are at, services are provided in your home, a favorite park, our offices, by telephone or tele-video.
- Eligibility: Medicaid eligible and pregnant, or parenting a child under age 3.
- We are happy to receive referrals from other professionals, community groups or from families who are seeking support. Please contact us in the manner that best fits your needs and access:
- Statewide Helpline:877-842-4152
- Email ECECD-FamiliesFIRSTProgram@
ececd.nm.gov - Webpage: nmececd.org/FamiliesFIRST
Home Visiting Programs:
Home Visiting is free and offered by many agencies countywide. Home visiting offers support before and after you give birth, with extra help for first time moms. Resources are tailored to your family’s needs.
Bernalillo County Home Visiting Work Group
NM Early HeadStart
- Services provided for free to families with children ages 0-5. Serving pregnancy to early childhood and young families, grandparents raising grandchildren, grandchildren, and teaching self-care for parents, teachers, and caregivers. Call 505-459-0253 or email coordinator@BCHVWG.com for more information or to set up services.
- Call 505-877-7060 for self-referral information.
- 505-345-6289 for self-referral information.
- 505-212-7239 for self-referral information.
CHI St. Josephs’ Children
- Office: 505-924-8000
- Toll-Free Number: 833-886-0458 or visit our website https://stjosephnm.org/our-services/telehealth-home-visiting/
We are a FREE universal home visiting program with no income requirements. We do not bill the family or insurances for any costs. Services begin at any stage in pregnancy to 3 years of age. We offer weekly Virtual Home Visits that are scheduled at a time that is convenient for you.
Eligibility requirements are:
- Must be Mother’s and/or Father’s or Caregivers first child by birth, adoption, or child placement.
- Enrollment period is anytime during pregnancy and until the child reaches 2 months of age.
- You must live in the state of New Mexico.
NM Early HeadStart
- Multiple locations across ABQ. Serves infants, toddlers and pregnant women. Family support services offered to low-income families, home and center based. Call 505-767-6512 for enrollment information.
Early Childhood Education Resources:
Cuidando Los Ninos
- For children 6 weeks to 5 years of age whose families are experiencing homelessness and housing insecurity. Programs also support families with food, household items, housing connection, support services, resume and interview skills, and transportation. Call 505-843-6899 for more information on enrollment requirements.
- Multiple locations across ABQ. Free, developmentally appropriate Preschool and Pre-K for children 0-5 years old, funded by the state and follows the NM Early Learning Guidelines. Call 505-767-6504 for more information on enrollment.
Senior Resources:
ADRC (Aging and Disability Resource Center)
- For general questions and resources. Call 1-800-432-2080
- Free legal assistance for those 60 and over. Including healthcare, public benefits, housing, advance directives, neglect and exploitation, and discounted estate planning. Call 505-265-2300
- Low cost/free breakfast and lunch available Monday through Friday from 8-9am and 11:30 – 1pm. Call 24 hours in advance to reserve your plate. Transportation can be requested if living within a 5-mile radius of the center. Call the Senior Assistance Hotline 505-764-6400
- Call 505-764-6400 for the following assistance: to request meal delivery for homebound seniors. Dog or cat food can be delivered on a monthly basis. Non-medical errands can be arranged with a time limit of 2 hours from pick up to drop off, must be requested 3 days in advance. For non-medical errand transport, call 505-764-6464.
Job and Skills Training Resources:
JobCorps
- For those 16-24yo, will provide housing, education, *vocational training, food, clothing, childcare, substance counseling, and *ESL classes. Call 505-222-4243 for additional information.
Transportation Resources:
Rio Metro Job Access
- Transportation provided to those who are interviewing for employment, who recently gained employment, or need transportation for their children to daycare in order to continue employment. Low fares per way, fees can be waived for the first 60 days. Must meet eligibility requirements. Apply online at www.riometro.org
- If you have Medicaid, call the customer relations/service number on the back of your card and request “Non-Emergent Medical Transportation”. Rides to any medical appointments and back to your home will be provided free of charge, must reserve 3 days in advance.
Food Resources:
The Storehouse Food Bank
- Located at 106 Broadway Blvd SE in downtown Albuquerque, just south of Central. Food Pantry is open on Wednesdays, Fridays, and Saturdays from 9am -12pm. Must bring photo ID (ID does not have to be valid, can be expired). The Storehouse also offers Pet Food on the 3rd Friday of every month from 9am-12pm. Call 505-842-6491.
- Located at 5840 Office Blvd NE, 87109. Many distribution partners around ABQ. Call 505-247-2052 to locate the distribution site nearest you.
- Providing food boxes to individuals and families on Mondays and Wednesdays from 11am to 1pm. Located at 2021 2nd St NW. Call 505-554-2780 (SteelBridge Resource Center) for more information. Faith based.
- Providing hot meals and a food pantry, among other services. Hot meals available Tuesday-Friday, 9:00 to 9:30am, 12:00 to 12:30pm and Sunday’s from 12:00 to 12:30pm, all first come, first serve. Food pantry (Friday’s from 12:30 to 1:00pm, first come, first serve). Located at 2400 2nd St NW. Call (505) 246-8001. Faith based.
- Every third Friday of the month from 12-2pm. Located at 820 Broadway NE. Must sign up ahead of time online and show email confirmation at distribution. Call 505- 724-4670 for information on how to sign up.
- Located at Animal Humane Main Campus at 615 Virginia St. SE. Open from 10 am – 12 pm Thursday and Sunday. Must apply online – application can be found at animalhumanenm.org under Resources – Pet Food Pantry. Must provide proof of income.
Hotlines:
Nurse Advice Line 877-725-2552
Rape Crisis Hotline 505-266-7711
Reproductive Health and Abortion Hotline 833-767-3776
Agora Crisis Center 505-277-3013
Domestic Violence Hotline (7am-3am everyday) 505-248-3165
Postpartum Support Line (for moms and dads) 800-944-4773
NM Homeless Helpline 505-768-4357
Or text 505-600-2835
UNM Psychiatric Emergency Services (24 hours a day) 505-272-2920
Trans Lifeline 877-565-8860
Veterans Crisis Line 800-273-8255 and press 1
Or text 838255
For those with hearing loss 800-799-4889
For local support (mental health, substance use, and much more) 998
Poison Control 800-222-1222
Covid Hotline 855-600-3453
National Runaway Safeline (runaway/homeless youth, 24 hours a day) 800-786-2929
Text HOME (for 24-hour crisis support via text) 741741
Rape Crisis Hotline 505-266-7711
Reproductive Health and Abortion Hotline 833-767-3776
Agora Crisis Center 505-277-3013
Domestic Violence Hotline (7am-3am everyday) 505-248-3165
Postpartum Support Line (for moms and dads) 800-944-4773
NM Homeless Helpline 505-768-4357
Or text 505-600-2835
UNM Psychiatric Emergency Services (24 hours a day) 505-272-2920
Trans Lifeline 877-565-8860
Veterans Crisis Line 800-273-8255 and press 1
Or text 838255
For those with hearing loss 800-799-4889
For local support (mental health, substance use, and much more) 998
Poison Control 800-222-1222
Covid Hotline 855-600-3453
National Runaway Safeline (runaway/homeless youth, 24 hours a day) 800-786-2929
Text HOME (for 24-hour crisis support via text) 741741
Links to online resources:
Social Security Administration (Adults)
Apply Online for Disability Benefits (ssa.gov)
Social Security Administration (Children)
Apply For A Child (Under Age 18) | Disability Benefits | SSA
APS Child Find Child Find – is a part of the individuals with Disabilities Education Act (IDEA) that requires states to identify, locate, and evaluate all children with disabilities ages three to 21 who are in need of special education services.
APS Child Find in Early Childhood — Albuquerque Public Schools
Parents Reaching Out (PRO) – provides support, training and tools for families and youth with disabilities or complex medical needs.
Home – Parents Reaching Out
Education for Parents of Indian Children with Special Needs (EPICS)
Home (epicsnm.org)
ECECD Childcare Finder and Child Care Assistance
Child Care Assistance | Early Childhood Education & Care Department (nmececd.org)
NM WIC
New Mexico WIC | We strive to keep your family healthy (nmwic.org)
Free Government Cell Phones
New Mexico Lifeline Free Government Smartphones and Cell Phones
Apply Online for Disability Benefits (ssa.gov)
Social Security Administration (Children)
Apply For A Child (Under Age 18) | Disability Benefits | SSA
APS Child Find Child Find – is a part of the individuals with Disabilities Education Act (IDEA) that requires states to identify, locate, and evaluate all children with disabilities ages three to 21 who are in need of special education services.
APS Child Find in Early Childhood — Albuquerque Public Schools
Parents Reaching Out (PRO) – provides support, training and tools for families and youth with disabilities or complex medical needs.
Home – Parents Reaching Out
Education for Parents of Indian Children with Special Needs (EPICS)
Home (epicsnm.org)
ECECD Childcare Finder and Child Care Assistance
Child Care Assistance | Early Childhood Education & Care Department (nmececd.org)
NM WIC
New Mexico WIC | We strive to keep your family healthy (nmwic.org)
Free Government Cell Phones
New Mexico Lifeline Free Government Smartphones and Cell Phones
Housing/Shelters:
New Mexico Section 8 Housing — Affordable Housing Hub
HUD Rental Assistance
Rental Help: New Mexico | HUD.gov / U.S. Department of Housing and Urban Development (HUD)
HELP New Mexico Inc.
Find Housing Assistance – HELP New Mexico Inc. (helpnm.com)
Albuquerque Housing Authority
Resources – Albuquerque Housing Authority (abqha.org)
Housing – Social Services in Bernalillo County NM
Housing – Social Services in Bernalillo County New Mexico – LibGuides at the Public Library Albuquerque Bernalillo County (abqlibrary.org)
Supportive Housing Coalition of NM
Home – Supportive Housing Coalition (shcnm.org)
Indian Health Services
Indian Health Service | Indian Health Service (IHS)
Sexual Violence Services and Prevention
Sexual Violence Prevention (nmhealth.org)
Enlace Comunitario – DV Resources for Latinx and Immigrant Communities
Enlace Comunitario (enlacenm.org)
NM Coalition Against Domestic Violence
New Mexico Coalition Against Domestic Violence (nmcadv.org)
NM Association of Food Banks
The New Mexico Association of Food Banks (nmfoodbanks.org)
HUD Rental Assistance
Rental Help: New Mexico | HUD.gov / U.S. Department of Housing and Urban Development (HUD)
HELP New Mexico Inc.
Find Housing Assistance – HELP New Mexico Inc. (helpnm.com)
Albuquerque Housing Authority
Resources – Albuquerque Housing Authority (abqha.org)
Housing – Social Services in Bernalillo County NM
Housing – Social Services in Bernalillo County New Mexico – LibGuides at the Public Library Albuquerque Bernalillo County (abqlibrary.org)
Supportive Housing Coalition of NM
Home – Supportive Housing Coalition (shcnm.org)
Indian Health Services
Indian Health Service | Indian Health Service (IHS)
Sexual Violence Services and Prevention
Sexual Violence Prevention (nmhealth.org)
Enlace Comunitario – DV Resources for Latinx and Immigrant Communities
Enlace Comunitario (enlacenm.org)
NM Coalition Against Domestic Violence
New Mexico Coalition Against Domestic Violence (nmcadv.org)
NM Association of Food Banks
The New Mexico Association of Food Banks (nmfoodbanks.org)
Children and Family Counseling Services:
Small Steps Child Counseling
The Community Lighthouse
The Community Lighthouse: Helping Families Heal & Thrive (tclhnm.com)
Child Counseling Center and Play Therapy Institute of NM
Healthy Families of Albuquerque
Duke City Mind Institute
The Treehouse
Mental Health Counseling For Children And Families | The Treehouse | New Mexico (treehousenm.com)
All Faiths Childrens Advocacy Center
Quotes that define the advocacy department:
