Bernalillo County Resource Guide

Developed by the Bernalillo County Early Childhood Coalition

Table Of Contents

Special Circumstances
  •  Support Groups
  • Job/Skill Development
  • Utility Help
 Trafficking and Legal Aid
  • Needle Exchange, Narcan
  • Detox
  • Rehabilitation
  • Crisis
  • Outpatient 
  • Adult and Child
  • LGBTQ+
  • Urgent Care
  • Walk-in Clinics
  • Reproductive Health
Housing
  • Shelters (Youth and Adult)
Prenatal and Early Childhood
  • FIT
Senior Care
  • Meals
  • Legal Aid
  • Transportation
Job Skills and Training Transportation
  • Employment
  • Medical
Food and Pet Food
  • Food Banks
  • Pet Food Banks
Helpful Hotlines

*Terms Explained*

If you see a word marked with * you will find the definition here –

*Co-Occurring – happening at the same time.

*Inpatient – services are at a facility where you stay for a period of time.

*In-Network – the agency or facility takes your
insurance.

*Benefits Enrollment – a case manager will help you apply for SNAP, TANF, Medicaid, etc.

*Harm Reduction – provides services such as syringe exchange, Narcan training and dispersal, syringe drop box, STD testing, etc.

*Acute – severe and needs urgent treatment.

*Vocational- relating to occupation or employment. Job Skills.

*ESL – English as a Second Language.

 

Resource Guide at a Glance

This resource guide was developed to meet basic needs of people living or staying in Bernalillo County. Information for human trafficking survivors, undocumented persons, those seeking help for substance abuse, and harm reduction for those using substances. You will also find mental and physical health providers, and information on shelters for youth and for adults and families. Included as well are prenatal and early childhood resources, information for seniors including meals and meal delivery, and transportation for homebound seniors. Information on job and skill training, tuition free college, and resources to find food – hot meals and food boxes. Near the end you will find several hotlines for specific issues. The last section includes links to online resources and applications.

 

Because this guide is for our community, we invite you to send in any additional resources that would enrich this list. If you have additions or updated information for any listed resources, please send them to BernCoECC@clnabq.org

Special Circumstance Resources:

C.A.R.E. – Companion Animal Rescue Effort
  • – For those leaving violent home situations with pets. Will find a qualified foster partner to care for your pet, livestock, or exotic animal while you find a safe living situation.                 Call 1-844-323-2273
Casa Esperanza
  • Temporary housing (long and short-term) for individuals and families traveling to ABQ for cancer treatment.
Call 505-246-2700 or email 
info@casanm.org Tender Love Community Center
  • Comprehensive support for homeless, nearly homeless, women with children. Provides job skills and training, housing support, parenting support, GED classes, computer literacy training, financial training, cooking and nutrition classes, health education, gardening, etc. By appointment ONLY. Call 505-349-1795
Al-anon and Alateen
  • Support groups for family members, partners, friends, and children of addicts. Many locations around the city, state, and zoom available. Call (505) 262-2177 for more information.
Family Advocacy Center
  • Provides services for adult and child victims and survivors of sexual violence, domestic violence, racial violence, and those having behavioral health crises. Located on Silver between 6th and 7th St, 2nd Call 505-243-2333 24/7.
PNM Good Neighbor Fund
  • Will provide $170 per year towards utility bill for those who meet income requirements. Apply online at pnm.com/assistance
 LIHEAP 
  • (Low-income Home Energy Assistance Program) – will provide a payment once per year for utility assistance for those who meet income requirements, separate from the PNM Good Neighbor Fund. Apply online at yes.state.nm.us

Trafficking Resources:

Street Safe
  • Providing street outreach with necessities to women on the street. “Bad Guy List” published once per week with information on dangerous persons targeting women on the street. Questions to info.streetsafe@gmail.com
The Life Link
  • (Santa Fe but will travel to pick up survivors) Agency providing housing, mental healthcare, substance abuse and trafficking aftercare. Long-term case management available. Call 505-438-0010
NM Dream Center
  • Housing, mental healthcare, substance abuse, case management for teens and adult survivors of trafficking. Outreach and drop-in center are available to homeless teens.
Call 505-900-3833 For Undocumented Trafficking and Other Violent Crimes Victims and Survivors: You may be eligible for a 4-year Visa with path to citizenship. A U-Visa is issued when an undocumented person has been victim of a violent crime and will cooperate with law enforcement fully. Survivors must cooperate for the entire length of investigation to be eligible. No filing fees. A T-Visa is issued when an undocumented person has been victim of human trafficking – sex or labor. Survivors must cooperate fully for the entire length of investigation to be eligible. No filing fees. Call the NM Immigrant Center listed below for a consultation and services. Para víctimas y sobrevivientes de trata de indocumentados y otros delitos violentos: puede ser elegible para una visa de 4 años con camino a la ciudadanía. Una Visa U se emite cuando una persona indocumentada ha sido víctima de un delito violento y cooperará plenamente con las autoridades. Los sobrevivientes deben cooperar durante toda la investigación para ser elegibles. Sin gastos de presentación. Una Visa T se emite cuando una persona indocumentada ha sido víctima de trata de personas, ya sea sexual o laboral. Los sobrevivientes deben cooperar plenamente durante toda la investigación para ser elegibles. Sin gastos de presentación. Llame al inmigrante de Nuevo México Centro enumerado a continuación para consultas y servicios.

Legal Resources:

NM Immigrant Center
  • Services offered on a sliding scale, or free, for low-income individuals and families who are undocumented or documented immigrants in need of legal assistance. -Mondays: 1-5pm, Tuesday – Friday 9am-5pm Call 505-247-1023
Centro de inmigrantes de Nuevo México
  • Servicios ofrecidos a costo bajo, o gratuitos, para personas y familias de bajos ingresos que son inmigrantes indocumentados o documentados que necesitan asistencia legal.
Lunes: 1p.m. – 5p.m. y Martes a Viernes 9a.m. – 5p.m. Llame al (505) 247-1023.   NM Legal Aid
  • Tenant rights, housing law, veterans’ law, Victims Service for domestic violence survivors, Family law, and Safe2bU (LGBTQ+ protections). Regardless of income or citizenship status all can access legal services. Call 505-243-7871
Pegasus Legal Services
  • Provides free civil legal services to children, youth, and their caregivers, including direct representation, kinship/guardianship, and more. Call (505) 244-1101

Substance Use and Abuse Resources:

New Mexico Harm Reduction Collaborative
  • Provides free syringes, wound care kits, syringe pick up, sharps kits, Narcan, etc. free of charge. Will deliver to certain zip codes, you can also pick up. Call to make order and for more information 505-235-2847
Midtown Public Health Office
  • STD testing, PrEP for HIV, syringe exchange/drop box, overdose prevention (Narcan).
Call 505-841-4170. Southwest Valley Public Health Office
  • Syringe exchange/drop box, overdose prevention (Narcan). Call 505- 873-7477.
CARE Campus Detox (formerly MATS)
  • CARE provides a safe environment to individuals who require detox services, non-medical interventions and referrals. Capacity is 48 beds (32 male and 16 female) with minimum age of 18, free of cost. M-F 8am – 5pm call 505-468-1555, 5901 Zuni Rd SE, 87108
Four Winds Behavioral Health 
  • Alcohol and Drug Treatment and *Co-Occurring Mental Health Disorders. No one is turned away due to lack of ability to pay. Walk-ins welcome, can call the Intake Coordinator at 505-702-8547. Located in Rio Rancho.
Duke City Recovery Toolbox
  • Addiction recovery services include recovery medication (suboxone, methadone, etc.), on-site pharmacy, medical treatment, telemedicine, behavioral health services. Accepting Medicaid. Call 505-224-9777
  If you have Medicaid – call the customer relations phone number on the back of the card and ask for resources for *inpatient services for rehab and they will connect you with an agency that is *in-network with your insurance.

Mental Health Resources:

The Grief Center
  • All ages, specialization in grief. Accepts Medicaid.
Call for an appointment 505-323-0478   Outcomes Inc.
  • All ages, all issues, group and individual sessions. Call for an appointment – 505-243-2551
Centro Savila
  • Bilingual therapy, case management, recovery support, and *benefits enrollment. 3 locations throughout Albuquerque, call 505-312-7296 for additional information and appointments.
NM Solutions
  • Range of treatment programs, services for disabled adults. Offers sliding scale for uninsured clients. Call 505-268-0701 for an appointment.
Engender Inc.
  • Individual and group appointments, LGBTQ+ friendly. Call 505-242-4400 for an appointment.
All Faiths Childrens Advocacy Center           
  • Specializes in childhood trauma, parenting skills, adoptions, case management, care coordination, and Wrap Around services. Waitlists are common. Call 505-271-0329 for an appointment.
Transgender Resource Center of New Mexico
  • Support groups, help with ID documents. Drop-In Center includes hot meals and food pantry, on-site therapists and case managers, shower room, benefits application help, and limited medical services. Call 505-200-9086.

Physical Health Resources:

UNM Family Practice Clinic
  • Free family health clinic, serving all ages and ranges of physical health issues. Call 505.272.9600
ABQ Healthcare for the Homeless
  • Primary care, dental, psychiatric care, pharmacy, social services, *harm reduction. Walk-in okay, can also call for an appointment 505-242-4644
Casa de Salud
  • Primary care, *acute care, midwife services, rehabilitation. Call 505-907-8311 for more information and appointments.
First Choice Community Healthcare
  • Primary care, dental services, pharmacy, behavioral health, specialty care, women’s health, substance use treatment. Appointments required. Several locations throughout ABQ. Call 505-873-7400 for more information.
First Nations
  • Primary care, behavioral health, traditional healing, pharmacy, dental services.
Call 505-262-2481 UNM Maternity and Infant Care
  • Prenatal, delivery, infant care and resources.
Call 505-272-2456 Planned Parenthood
  • Multiple locations throughout ABQ, offer health exams, pregnancy and STD testing and treatment, abortion care, contraception. Sliding scale offered for uninsured clients. Call (505) 265-9511 for more information and appointments.
CMS (Childrens Medical Services)
  • Services for children aged birth to 21 months with chronic illness that require treatment or surgical intervention. Call 1-877-890-4692 for more information and resources.
NM Community Dental
  • Offers low-cost routine and emergency dental services for children and adults based on income. Proof of income and family size required. Walk-in and appointment based. Call 505-843-7493 for more information and requirements.

Shelter Resources:

Youth Shelters

Amistad
  • Amistad Crisis Shelter is a short-term (14-30 days) program that provides residential services to youth, ages 12-17. 16 bed capacity. Call 505- 877-0371.
New Day
  • Youth (11-17) shelter for young people that need a safe place to stay for a few weeks. Offers Transitional Living Program for ages 17-24 aging out of foster care, with additional services. Call 505- 260-9912. No walk-ins.
Casa Q
  • Youth shelter accepting referrals for LGBTQ+ youth and allies ages 14-17 who are at risk of or experiencing homelessness. Provides case management and advocacy. Call 505- 872-2099

Adult Shelters

Heading Home
  • Several Shelters around ABQ. AOC – emergency shelter and medical care for men experiencing homelessness, stays generally 30 days. Call 505-344-2323.
  • Family Shelter – emergency shelter for families with minor children.
Call 505-554-0901
  • Westside Emergency Shelter – for men and women experiencing homelessness. Pick-ups at several locations around ABQ. Call 505-839-9193 for information.
S.A.F.E. HOUSE
  • For survivors of Domestic Violence, single and with children. Offers 90 day stay, case management, housing connection, and therapy. Call 505-247-4219 for intake.
Barrett Foundation
  • For women and children experiencing homelessness. Offers case management, housing connection, therapy. Call 505-246-9244 for intake.
Joy Junction
  • Faith-based shelter for men, women, and families experiencing homelessness. Call 505-877-6967

Prenatal Resources:

Lovelace G.R.A.C.E. Program
  • For expecting mothers who are addicted to substances. G.R.A.C.E. will provide community support, case management, community referrals, NICU care, Medically Assisted Treatment (MAT) for opioid use. Call 505-727-5000 for more information.
UNM Maternity and Infant Care
  • Prenatal, delivery, and infant care. Call 505-272-2156 for more information.
FIT (Families, Infants, Toddlers) – You or anyone involved in your child’s care who is concerned that your child may be at risk of developmental delays, can make a referral to FIT and you will be assigned a FIT provider who will conduct a developmental evaluation. Early intervention services will be provided at no cost. A child from birth to 3 years old and their families are eligible for the program. Call (800) 832-1321 for more information on referral.

Home Visiting Programs:

Home Visiting is free and offered by many agencies countywide. Home visiting offers support before and after you give birth, with extra help for first time moms. Resources are tailored to your family’s needs. Bernalillo County Home Visiting Work Group
  • Services provided for free to families with children ages 0-5. Serving pregnancy to early childhood and young families, grandparents raising grandchildren, grandchildren, and teaching self-care for parents, teachers, and caregivers. Call 505-459-0253 or email coordinator@BCHVWG.com for more information or to set up services.
PB&J Family Services
  • Call 505-877-7060 for self-referral information.
NAPPR (Native American Professional Parent Resources)
  • 505-345-6289 for self-referral information.
NAPPR, Inc has four programs that provide services to young children and families.  Our Early Intervention program provides in-home therapy services for developmentally disabled or at-risk infants and toddlers age 0-3.  Our Tribal Home Visiting Program provides in-home education and support to Native American families who are expecting and/or have children under the age of 5.  Our Early Head Start program provides home visiting and childcare center education programs for low-income families who are expecting and/or have children under 3.  Our Dental Support Center provides support, guidance, and training to Indian Health Service, Tribal, and Urban dental professionals in the IHS ABQ Area.  For more information, please call NAPPR at 505-345-6389 or go to our website at nappr.org YDI
  • 505-212-7239 for self-referral information.

CHI St. Josephs’ Children

We are a FREE universal home visiting program with no income requirements.  We do not bill the family or insurances for any costs. Services begin at any stage in pregnancy to 3 years of age.  We offer weekly Virtual Home Visits that are scheduled at a time that is convenient for you.

Eligibility requirements are:

  • Must be Mother’s and/or Father’s or Caregivers first child by birth, adoption, or child placement.
  • Enrollment period is anytime during pregnancy and until the child reaches 2 months of age.
  • You must live in the state of New Mexico.

NM Early HeadStart
  • Multiple locations across ABQ. Serves infants, toddlers and pregnant women. Family support services offered to low-income families, home and center based. Call 505-767-6512 for enrollment information.

Early Childhood Education Resources:

Cuidando Los Ninos
  • For children 6 weeks to 5 years of age whose families are experiencing homelessness and housing insecurity. Programs also support families with food, household items, housing connection, support services, resume and interview skills, and transportation. Call 505-843-6899 for more information on enrollment requirements.
NM Pre-K and Preschool
  • Multiple locations across ABQ. Free, developmentally appropriate Preschool and Pre-K for children 0-5 years old, funded by the state and follows the NM Early Learning Guidelines. Call 505-767-6504 for more information on enrollment.

Senior Resources:

ADRC (Aging and Disability Resource Center)
  • For general questions and resources. Call 1-800-432-2080
Senior Citizens Law Office
  • Free legal assistance for those 60 and over. Including healthcare, public benefits, housing, advance directives, neglect and exploitation, and discounted estate planning. Call 505-265-2300
Multigenerational, Senior, and Community Centers around ABQ
  • Low cost/free breakfast and lunch available Monday through Friday from 8-9am and 11:30 – 1pm. Call 24 hours in advance to reserve your plate. Transportation can be requested if living within a 5-mile radius of the center. Call the Senior Assistance Hotline 505-764-6400
Senior Assistance Hotline
  • Call 505-764-6400 for the following assistance: to request meal delivery for homebound seniors. Dog or cat food can be delivered on a monthly basis. Non-medical errands can be arranged with a time limit of 2 hours from pick up to drop off, must be requested 3 days in advance. For non-medical errand transport, call 505-764-6464.

Job and Skills Training Resources:

JobCorps
  • For those 16-24yo, will provide housing, education, *vocational training, food, clothing, childcare, substance counseling, and *ESL classes. Call 505-222-4243 for additional information.
Did you know? Thanks to the NM Opportunity Scholarship, all adult residents in New Mexico are eligible for free tuition for an associate or bachelor’s degree or career training certificates. No application required. Check out https://hed.nm.gov/free-college-for-new-mexico for more information.

Transportation Resources:

Rio Metro Job Access
  • Transportation provided to those who are interviewing for employment, who recently gained employment, or need transportation for their children to daycare in order to continue employment. Low fares per way, fees can be waived for the first 60 days. Must meet eligibility requirements. Apply online at www.riometro.org
  Non-Emergent Medical Transportation
  • If you have Medicaid, call the customer relations/service number on the back of your card and request “Non-Emergent Medical Transportation”. Rides to any medical appointments and back to your home will be provided free of charge, must reserve 3 days in advance.

Food Resources:

The Storehouse Food Bank
  • Located at 106 Broadway Blvd SE in downtown Albuquerque, just south of Central. Food Pantry is open on Wednesdays, Fridays, and Saturdays from 9am -12pm. Must bring photo ID (ID does not have to be valid, can be expired). The Storehouse also offers Pet Food on the 3rd Friday of every month from 9am-12pm. Call 505-842-6491.
RoadRunner Food Bank
  • Located at 5840 Office Blvd NE, 87109. Many distribution partners around ABQ. Call 505-247-2052 to locate the distribution site nearest you.
SteelBridge
  • Providing food boxes to individuals and families on Mondays and Wednesdays from 11am to 1pm. Located at 2021 2nd St NW. Call 505-554-2780 (SteelBridge Resource Center) for more information. Faith based.
The Rock at Noonday
  • Providing hot meals and a food pantry, among other services. Hot meals available Tuesday-Friday, 9:00 to 9:30am, 12:00 to 12:30pm and Sunday’s from 12:00 to 12:30pm, all first come, first serve. Food pantry (Friday’s from 12:30 to 1:00pm, first come, first serve). Located at 2400 2nd St NW. Call (505) 246-8001. Faith based.
Catholic Charities Mobile Food Pantry
  • Every third Friday of the month from 12-2pm. Located at 820 Broadway NE. Must sign up ahead of time online and show email confirmation at distribution. Call 505- 724-4670 for information on how to sign up.
Animal Humane Society Pet Food Pantry
  • Located at Animal Humane Main Campus at 615 Virginia St. SE. Open from 10 am – 12 pm Thursday and Sunday. Must apply online – application can be found at animalhumanenm.org under Resources – Pet Food Pantry. Must provide proof of income.

Hotlines:

Nurse Advice Line                                                                           877-725-2552
Rape Crisis Hotline                                                                         505-266-7711
Reproductive Health and Abortion Hotline                               833-767-3776
Agora Crisis Center                                                                         505-277-3013
Domestic Violence Hotline (7am-3am everyday)                      505-248-3165
Postpartum Support Line (for moms and dads)                        800-944-4773
NM Homeless Helpline                                                                   505-768-4357
         Or text                                                                                      505-600-2835
UNM Psychiatric Emergency Services (24 hours a day)           505-272-2920
Trans Lifeline                                                                                   877-565-8860
Veterans Crisis Line                                                                        800-273-8255 and press 1
         Or text                                                                                      838255
        For those with hearing loss                                                   800-799-4889
         For local support (mental health, substance use, and much more)   998
Poison Control                                                                                 800-222-1222
Covid Hotline                                                                                   855-600-3453
National Runaway Safeline (runaway/homeless youth, 24 hours a day)      800-786-2929
Text HOME (for 24-hour crisis support via text)                             741741

Links to online resources:

Housing/Shelters:

Children and Family Counseling Services:

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